Terms & Conditions

  • A deposit of £50.00 is required to secure a place. This will be held by the Company until such time that the child leaves (unless signing up for a contract that incurs no monthly cost in which case it will be returned upon take up of the place. If at any time the agreed hours/sessions change, meaning that there will then be monthly fees to pay, there is a requirement to repay the deposit to be held by the Company until such time that the child leaves). At that time, the deposit will be refunded in full subject to the required 4 weeks (minimum) written notice being given to the nursery. Deposits must be claimed back within 3 months of the child leaving. The deposit will not be refunded should a reserved place not be taken up. The Company is also entitled to withdraw a child’s place at any time giving good reason & 1 weeks’ notice. A child’s place will not be secure without receipt of deposit payment. 
  • Should the commencement date of a child’s attendance be postponed for a period of 1 month or more, 50% of the agreed monthly cost will be charged every month until the child’s attendance actually commences. 
  • A trial period of 2 weeks will commence from the child’s start date, following the child‘s 2 settling-in sessions. During this period the agreement may be reviewed. If either party is dissatisfied the contract can be terminated, subject to the 4 weeks written notice required. 
  • All nursery fees are payable in advance & a payment method must be chosen. The payment method must be the same for every month where possible. Fees are due by the 1st of the month, if payment is not received by the 5th of the month a charge of £10.00 will be incurred. Children will not be authorised to attend after the 5th, if payment hasn’t been received, until the account is cleared in its entirety. Charges will still be accrued during this time. The child’s place may be withdrawn if payment is not received by the agreed date. 
  • If a child’s place is withdrawn the deposit will be retained by the Company & the Child Agreement signatory will remain responsible for paying the fees for the notice period.
  • If an account is sent to the debt collector the Child Agreement signatory will be responsible for all charges involved.  
  • Whilst we try to incorporate many optional methods for payment, some do lead to further administration, as a result payment admin charges are as follows: BACS (no charge), debit card (£2 charge), childcare vouchers (£1 charge), tax free childcare (£1 charge).
  • Full payment is required for all Bank Holidays that are applicable to the days of attendance chosen & any absences due to sickness. Days missed due to sickness are not eligible to be swapped.
  • Extra or extended days are possible, subject to availability, & will be charged separately as ‘Extra Sessions’ at a premium hourly rate (& added to the regular monthly invoice, where possible). A minimum of 30mins will be authorised when adding to an existing session. A minimum of 3hrs is required for stand-alone sessions. Sessions booked & subsequently cancelled will remain payable unless cancelled in writing prior to the session being invoiced.
  • Payment will be required for any early drop-off or late collections, even if not requested, at a rate of £10 for (up to) the first 30mins & £5 for (up to) each 30mins after that.  
  • An administrative charge of £15.00 will be incurred for any payments that are unable to be cleared. 
  • A flat charge of £20.00, in addition to the cost of the extra time spent in the setting (according to the above point regarding ‘Extra or extended days’), will be incurred for any child picked up after the nursery closing time. Please note the nursery is not insured beyond our official hours of opening. 
  • Any holidays taken before entitlement accrued will be liable for repayment if the child leaves before the end of the 12-month period. 
  • Any term-time contract broken before the 12-month period will be liable to reimburse nursery for amounts owed.  
  • The Child Agreement signatory will be required to pay/repay the Company any FEL funding unable to be claimed/reclaimed by the Local Authority.
  • The Company accepts no liability for any lost, stolen or damaged items.
  • Nappies that have to be supplied by the nursery for children not in the Baby Unit will be charged at a rate of 50p & added to the child’s next invoice.
  • Invoices will be sent electronically. If a paper copy is requested it will be provided at a cost of £1 which will be added to the invoice.
  • A charge of 50p will be automatically added per monthly invoice to cover the cost of eyLog integration for parental use.
  • Children claiming FEL &/or EFE funding will only be able to alter the number of hours claimed on a termly basis.
  • Permanent changes of hours/days of attendance will be authorised according to availability & only from the beginning of the month covered by the next issued invoice.